Get in touch!

Have questions, comments, or concerns? Let us know!

Headquarters — Charleston, SC, USA

Phone (toll-free)

1.800.443.9441

Phone (international)

001.843.216.6200

Fax

1.843.216.6100

Address

2000 Daniel Island Drive
Charleston, SC 29492-7541

Media

Phone

1.800.443.9441 x3307

Email

Send Email

Products and Services

Phone

1.800.443.9441

Fax

1.843.216.6111

Request information about Blackbaud's products and services.

Send Email

Request information about Blackbaud's International Conference on Philanthropy

Send Email

Contact Customer Service about billing and invoices.

1.800.468.8996 option 4, sub-option 2
Send Email

Customer Support

Toll free

1.800.468.8996 - option 1

Luminate Online, Luminate CRM, Common Ground

1.888.528.9501 - option 3

Target Analytics

1.800.468.8996 - option 7

eTapestry

1.800.468.8996 - option 1

Canadian Callers

1.877.255.2221 - option 1

International Callers

001.843.216.3372

Local Callers

1.843.216.6200

Fax

1.843.216.6100

Hours of operation

Support analysts are available from 8:30 a.m. to 8 p.m. ET, Monday through Thursday, and 9 a.m. to 8 p.m. ET on Friday, excluding holidays.

Training

Phone

1.800.468.8996 - option 3

Fax

1.843.216.6100

Request Blackbaud University, regional, and on-site training information.

Send Email

Blackbaud Forms

Phone

1.866.422.3676

Fax

1.866.262.9590

Request information about Blackbaud software compatible, pre-printed checks, forms, tickets, and membership cards.

Send Email

Documentation

Submit feedback about user guides and help files

Send Email

Purchase a printed manual

Send Email

Regional Offices

Austin, Texas

11501 Domain Drive, Suite 200
Austin, TX 78758

Phone: 888.528.9501 (toll-free) or 512.652.2600
Fax: 512.652.2699
Email: Send Email

Bay Area, California

5858 Horton Street, Suite 575
Emeryville, CA 94608

Phone: 510.463.8930
Fax: 510.463.8931

Washington, DC

1255 23rd Street, NW, Suite 650
Washington, DC 20037

Phone: 202.609.6400
Fax: 202.609.6401

Lincoln, Nebraska

2011 Pine Lake Road, Suite 1800
Lincoln, NE 68512

Phone: 402.817.7028

Indianapolis, IN, USA

501 N. Pennsylvania Pkwy, Suite 400
Indianapolis, IN 46280

Toll Free: 1.888.739-3827
Fax: 843.216.6119

Request information about eTapestry products and services by email: Send Email

San Diego, CA, USA

9605 Scranton Road, Suite 600
San Diego, CA 92121

Toll Free: 1.866.546.8372
Fax: 858.795.3010

Request information about our San Diego office by email: Send Email

Cambridge, MA, USA

1 Canal Park, 4th Floor,
Cambridge, MA 02140

Toll Free: 1.888.876.2275
Main Phone: 1.617.583.8400
Fax: 1.843.216.6118

Request information about Target Analytics products and services by email: Send Email

Microedge Offices

New York

619 West 54th Street, 10th Floor
New York, NY 10019

Phone: 800.899.0890 (toll-free) or 212.757.1522

Minnesota

7900 W. 78th Street, Suite 350
Edina, MN 55439

Phone: 800.899.0890

WhippleHill Office

New Hampshire

5 E Point Dr
Bedford, NH 03110

Phone: 603.669.5979

SmartTuition Office

New Jersey

10 Woodbridge Center Dr #200
Woodbridge Township, NJ 07095

Phone: 866.395.2986

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